Privacy Policy

Good Timing Platform, LLC (“Good Timing,” “we,” “us,” or “our”) provides a workforce management platform that includes scheduling, time tracking, and related services. This Privacy Policy describes how we collect, use, disclose, and protect personal data in connection with our services.

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Good Timing is a separate legal entity from Pyramid Consulting Group, LLC. This Privacy Policy applies solely to the Good Timing platform and related services and does not govern services provided by Pyramid Consulting Group, LLC.

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1. Information We Collect

We collect personal data necessary to provide and operate our platform, including:

• Name (first and last)

• Email address

• Work schedules and time tracking data

• Location data (where enabled)

• Pay rate information

We do not intentionally collect sensitive personal data (such as health information, biometric data, or information related to race, religion, or political beliefs).

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2. How We Use Information

We use personal data to:

• Provide and operate the Good Timing platform

• Manage workforce scheduling and time tracking

• Maintain system performance, security, and reliability

• Respond to user requests and support needs

We process personal data only for these defined operational purposes and do not use it for unrelated purposes.

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3. Role of Good Timing

Good Timing generally acts as a service provider (processor) on behalf of its clients, who control how personal data is used. Clients are responsible for ensuring appropriate notices are provided to their personnel.

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4. Sharing of Information

We may share personal data with trusted service providers (sub-processors) that support our platform, including:

• Cloud hosting and infrastructure providers

• Authentication and identity management providers

• Monitoring, logging, and analytics providers

• Document storage and content delivery providers

These providers process personal data only as necessary to perform their services and are subject to contractual confidentiality and data protection obligations.

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We do not sell personal data.

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5. Data Storage and Location

Personal data is stored and processed in the United States using cloud-based infrastructure. Data may be accessed by authorized personnel within the United States as necessary to provide the service.

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6. Data Security

We implement reasonable technical and organizational measures to protect personal data, including:

• Encryption in transit (HTTPS/TLS)

• Encryption at rest

• Role-based access controls

• Logging and monitoring of system activity

• Secure authentication mechanisms

Access to personal data is limited to authorized individuals.

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7. Data Retention

We retain personal data for as long as necessary to provide our services and meet business or legal requirements. In general, data may be retained for up to 6–7 years, unless a shorter retention period is requested or required.

Clients may request deletion of personal data, which will be processed within a reasonable timeframe (typically within 14 business days), subject to backup and legal retention requirements.

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8. Data Subject Rights

Where applicable, individuals may have rights to access, correct, or delete their personal data. Because Good Timing acts as a processor, requests should generally be directed to the client (the data controller). We will assist clients in responding to such requests as required.

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9. Cookies and Tracking Technologies

Good Timing does not use cookies for marketing or advertising purposes. Limited session-based cookies or similar technologies may be used by third-party services to support platform functionality.

‍10. International Data Transfers

Personal data is processed in the United States. Where applicable, appropriate safeguards are implemented in accordance with applicable data protection requirements.

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11. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on our website with a revised effective date.

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‍12. Contact Us

If you have questions about this Privacy Policy, please contact: hello@goodtiming.io